Refund policy

All Sales Are Final

Due to the hygienic nature of pet accessories and products, and to ensure the health and safety of all animals, we do not accept returns, exchanges, or refunds. Detailed photos and measurements are provided in each product listing - please review them carefully before placing your order.

You can always contact us for any return question at ashleyjr823@gmail.com. 

 

Damages and issues

If your order arrives damaged, please contact us within 7 days of delivery at ashleyjr823@gmail.com with the following:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review the issue and work to provide a suitable resolution as quickly as possible.

Returns (Damaged/Wrong Items Only)

In the event a return is approved for a damaged or incorrect item, the return address will be provided via email after we have confirmed and approved your return request. Please do not send any items back without prior confirmation from us, as they will not be accepted.

Refunds

Once a return has been received and inspected (for approved cases only), we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since your return was approved, please contact us at ashleyjr823@gmail.com.