Terms of service

Overview

Welcome to The PawHavn! The terms "we", "us" and "our" refer to The PawHavn. We operate this store and website to provide you with a curated shopping experience for premium pet accessories and essentials (the "Services"). Our store is powered by Shopify.

By visiting, browsing, or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

Section 1 – Access & Account

By using our Services, you confirm that you are of legal age in your region, or that you have parental/guardian consent. You are responsible for providing accurate information and maintaining the security of your account. Accounts may not be transferred or shared.

Section 2 – Our Products

We do our best to accurately represent all products in our store. However, colours and appearance may vary slightly depending on your device settings. We do not guarantee that product appearance will exactly match what is shown on screen. Product descriptions and availability are subject to change at any time without notice.

Section 3 – Orders

Placing an order is an offer to purchase. The PawHavn reserves the right to accept or decline any order at its discretion. Your order is only confirmed once payment has been received and accepted. Please review your order carefully before submitting — cancellations may not be possible once an order is accepted. Returns and exchanges are subject to our Refund Policy.

Section 4 – Prices & Billing

Prices are subject to change without notice. The price charged will be the price shown at the time your order is placed, as confirmed in your order confirmation email. Prices do not include taxes, shipping, or customs fees unless stated otherwise.

You agree to provide accurate and complete payment information. You confirm that you are authorised to use the payment method provided and that all charges will be honoured.

Section 5 – Shipping & Delivery

We are not liable for shipping or delivery delays. All delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs processing, or events outside our control. Once your order is handed to the carrier, risk of loss passes to you.

Section 6 – Intellectual Property

All content on our store — including text, images, graphics, logos, and designs - is owned by The PawHavn or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

Section 7 – Third-Party Tools

We may provide access to third-party tools as part of our Services. These are provided "as is" without any warranties. Your use of such tools is at your own risk.

Section 8 – Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. Accessing third-party links is entirely at your own risk.

Section 9 – Relationship with Shopify

The PawHavn is powered by Shopify. All purchases are made directly with The PawHavn. Shopify is not responsible for any aspect of transactions between you and us. You release Shopify and its affiliates from any claims arising from your purchases with us.

Section 10 – Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. By using our Services, you acknowledge and agree to the collection and use of your information as described therein.

Section 11 – Feedback

By submitting feedback, reviews, or suggestions, you grant The PawHavn a perpetual, royalty-free licence to use that content for any purpose, including improving our Services. You are responsible for ensuring your feedback is accurate and does not infringe on any third-party rights.

Section 12 – Errors & Omissions

We reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, or availability at any time without prior notice, including after an order has been submitted.

Section 13 – Prohibited Uses

You may only use our Services for lawful purposes. You must not use our store to engage in unlawful activity, infringe intellectual property, transmit harmful or misleading content, harass others, or attempt to exploit or disrupt our Services in any way.

Section 14 – Automated Agents

Any software or automated agent accessing our Services must identify itself clearly in all requests and must not mimic human behaviour, bypass security measures, or conceal its nature. We reserve the right to restrict or block any agent access at our discretion.

Section 15 – Termination

We may terminate your access to our Services at any time without notice. All outstanding obligations remain enforceable upon termination.

Section 16 – Disclaimer of Warranties

Our Services and products are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free, or secure access to our Services.

Section 17 – Limitation of Liability

To the fullest extent permitted by law, The PawHavn shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

Section 18 – Indemnification

You agree to indemnify and hold harmless The PawHavn, Shopify, and our affiliates from any claims, losses, or damages arising from your breach of these Terms, violation of any law, or misuse of our Services.

Section 19 – Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply in full.

Section 20 – Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and The PawHavn regarding your use of our Services.

Section 21 – Assignment

You may not transfer or assign your rights under these Terms without our prior written consent. We may assign our rights without notice.

Section 22 – Governing Law

These Terms are governed by the laws of the jurisdiction in which The PawHavn operates.

Section 23 – Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our Services after changes are posted constitutes your acceptance of the updated Terms.

Section 24 – Contact Us

For questions about these Terms, please contact us at:

The PawHavn
📧 ashleyjr823@gmail.com