Shipping Policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering quality pet products safely and efficiently to our customers.

Order Processing

• Orders are processed within 3–4 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on public holidays.
• During periods of high order volume, processing times may be slightly delayed.
  

Shipping Time

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

🐾 Enjoy free shipping on orders over USD $40

Order Tracking

Once your order has been shipped, a tracking number will be provided via email whenever available.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been processed, we are unable to offer a refund or make changes to the delivery address

Lost or Delayed Shipments

We are not responsible for delays caused by:

• Courier service disruptions
• Customs inspections
• Severe weather conditions
• Public holidays
• Incorrect shipping information provided by the customer

If your package appears to be lost, please contact us and we will do our best to assist in investigating with the courier.

Contact Us

For any shipping enquiries, please reach out via our Contact Us page or customer support email. We're happy to help!

Thank you for choosing The PawHavn for your pet care needs, we truly appreciate your trust and support. 🐾