Shipping Policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering quality pet products safely and efficiently to our customers.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During periods of high order volume, processing times may be slightly delayed.

Shipping Time

Estimated delivery times:

Delivery times are estimates and may vary depending on location, customs clearance, courier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Free shipping promotions may be available on selected products or order values and will be displayed during checkout.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email whenever available.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for redelivery or address correction.

Lost or Delayed Shipments

We are not responsible for delays caused by:

• Courier service disruptions
• Customs inspections
• Severe weather conditions
• Public holidays
• Incorrect shipping information provided by the customer

If your package appears lost, please contact us and we will assist in working with the shipping carrier to investigate the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review the issue and provide a suitable resolution.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact Us page or customer support email.

Thank you for choosing us for your pet care needs. We appreciate your trust and support.